![]() If you would like to search for specific downloads, start by using one of these methods. If you would like Microsoft to scan your computer and recommend updates, please see the preceding question. ![]() Items available as free downloads are linked to details pages, where you can learn more about them and initiate downloads. For your convenience, items available for purchase are linked directly to Microsoft Store. Regardless of the reason, this creates additional work as staff must try to re-establish contact with the caller to determine if there is an actual emergency.The Microsoft Download Center has recently been revised to better serve you as a one-stop shop for products available for purchase, in addition to products and downloads available for free. Additionally, when staff members are on another line, incoming calls cannot be answered right away. ![]() "There are many reasons for abandoned calls, including those who 'pocket dial,' realize they have misdialed, or become frustrated waiting for an answer and hang up. "Every center will experience abandoned calls the goal is to keep them as low as possible," the report read. Out of more than 621,000 calls in 2020, more than 35,000 were abandoned. One impact of the staffing problems has been an increase in the rate of "abandoned calls," in which a 911 caller disconnects without making contact with the call center. "I was surprised at some of the morale, the amount of forced overtime, and it looks like there's a lot of people dedicating a lot of time, but they have very little work life balance," Massachusetts Sen. Get Boston local news, weather forecasts, lifestyle and entertainment stories to your inbox.
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